Original broadcast date: April 23, 2021

The GDPR has imposed extensive accountability on both controllers and processors. One part of privacy management is the continual improvement and adaptation of the privacy management system. An improvement of the privacy management system is only possible if you have clearly defined objectives which can be compared with KPIs to determine whether and how the objectives have been achieved.

This session will show how to develop such KPIs in a meaningful way, what privacy KPI processes look like and how to use them to improve your management system. Using concrete examples, participants will be shown how privacy KPIs can look in practice. We will discuss the use of tools to demonstrate how privacy KPIs can help you in business practice; for example, in negotiations about your budgets and HR resources.

• Marc Placzek, Head of Global Privacy, PayPal
• Guadalupe Sampedro, Partner, Cooley
• Anna Zeiter, CIPP/E, CIPM, Associate General Counsel, CPO, eBay

What you will take away:

• How to measure the effectiveness of your privacy management system.
• Developing useful privacy KPIs.
• Improve your privacy management system with KPIs.