Some U.S. unemployment recipients say incorrect identity verification by ID.me's facial recognition technology led to denial of unemployment benefits, VICE reports. The service uses applicants’ biometric information with official documents to confirm identity, but some said the technology failed to correctly identify them, putting applications on hold. ID.me CEO Blake Hall said the technology’s one-to-one matching algorithms operate at “99.9% efficacy” and the company is “unaware of eligible individuals who have not been able to verify their identity with ID.me.”
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