In a recent blog post, New Zealand’s Office of the Privacy Commissioner explains that privacy complaint settlements, by both complainants and respondents, rarely involve monetary settlements. Instead, settlements often include non-financial resolutions, such as the “release of information or a decent apology.” To help clarify the process under the Privacy Act, the post presents information on recent settlements. The office issues a reminder, “It is important to remember that when you complain to our Office, it is very unlikely the outcome will be cash in your pocket. We only facilitate financial settlements where there has been a clear breach of a privacy principle and serious harm that has flowed from that breach.”
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