Instead of utility companies asking how much money it will cost them to incorporate privacy safeguards into smart grid plans, they should be asking how much money it will save them. That's according to Ontario Information and Privacy Commissioner Ann Cavoukian in an Intelligent Utility Q & A. Cavoukian says in the two-part series that protecting privacy will help utilities to gain consumer trust and avoid data breach incidents. Instead of arguing whether the utility or the customer owns utility data, the terms "custody" and "control" should be used, she said, adding that since the utility has custody of the data, it has "obligations to protect it."
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