Privacy Manager, US Card, Capital One, Richmond, VA or McLean, VA

The Compliance Manager is responsible for delivering quality results, providing compliance advice to lines of business, with a focus on Capital One’s US Card division, as a subject matter expert and executing or participating in corporate processes. A successful Compliance Privacy Manager is a highly motivated, forward thinking self-starter who can work autonomously, is quick to adapt, technologically adept, a problem solver, and an adaptive learner.

  The Compliance Privacy Manager supports the line of business by:

  • Providing input on business privacy regulatory requirements;
  • Providing guidance on business policies, standards, and procedures;
  • Leading and reviewing department training, as appropriate;
  • Providing compliance advice on complex projects;
  • Providing guidance on controls over regulatory requirements and line of business monitoring of those controls;
  • Performing targeted tests on lines of business controls and provide guidance on identified risks


  • Assist US Card and other lines of business in the development and maintenance of the Privacy Compliance Program, such as how to monitor, report, and train
  • Provide effective challenge and guidance on privacy risks and support the business, with a focus on US Card, through various interactions and forum engagements;
  • Advise US Card and other business lines on application of privacy requirements, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and changes in law or regulation;
  • Identify trends in data and advise on identified current and emerging risks;
  • Conduct targeted validations and reviews on controls over applicable regulations such as; FCRA, FACTA, TCPA, TSR, CAN-SPAM, GLBA, PIPEDA, UK DPA, FFIEC guidance, GDPR, and state privacy laws such as California’s Consumer Protection Act;
  • See around corners and serve as a “dot connecter” within the Privacy team and across impacted business lines
  • Review privacy-related complaints generated from business lines and provide guidance on remediation; escalate and facilitate with subject matter experts, when necessary;
  • Evaluate Internal Audit, Regulatory Exam, and self-identified privacy issues and events for compliance impacts;
  • Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management; and
  • Participate in reporting activities used by Senior Leadership.
  • Travel to various Capital One locations as necessary

The ideal candidate will possess:

  • Clear results orientation and focus on achieving both short and long term goals;
  • A proven track record of supporting and working across business lines and functions and with a senior management team;
  • Ability to navigate “white space” or ambiguous situations to drive and execute an agenda in a fluid environment;
  • Solid people leadership and teamwork skills;
  • Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills;
  • Strong judgment, influencing skills, integrity, and discretion in handling highly sensitive issues;
  • Ability to effectively challenge first line of defense risk taking, risk assessments, and risk mitigation efforts;
  • Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment;
  • Strong project management, process management, and organizational skills;
  • A collaborative, energetic, solution-oriented, and innovative leadership style;
  • Ability to balance operating independently with appropriate escalation and interaction with senior leadership;
  • Willingness to work as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; and
  • Understanding of key regulatory and audit requirements and three lines of defense risk management framework.

Basic Qualifications: 

  • Bachelor’s Degree or Military experience
  • At least 5 years of experience in compliance, legal, or audit

Preferred Qualifications: 

  • Master’s Degree
  • At least 7 years of experience in Privacy compliance, legal, or audit
  • CIPP (Certified International Privacy Professional) certification, or CRCM (Certified Regulatory Compliance Manager) certification, or ACAMS (Association of Certified Anti-Money Laundering Specialists) certification,or CISSP (certified information systems security professional), or CISM (certified information security manager)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Application Submission Information:

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