Contract Specialist, Novalsys, Inc, Remote

CampusGroups is looking for a personable, tech-savvy professional to serve as the initial contact for member campuses. The Product Support Specialist will operate as support personnel with deep knowledge of the product and service, to troubleshoot and solve and or escalate to tier 2 and tier 3 support as needed. Experience and knowledge to assess issues and provide solutions for problems that cannot be handled by tier 1.The ideal candidate will be a creative problem solver, team player, and thrive in an autonomous work environment.

Responsibilities

  • Provide support to over 100 member campuses, including administration, faculty, staff, and students
  • Respond to a variety of telephone and e-mail inquiries from clients regarding features, software capabilities, best practices,
    and web compatibility
  • Develop and maintain relationships with each department and team members
  • Write and update product support articles
  • Work collaboratively with colleagues in special, time-sensitive projects
  • Provide training to employees on various product features

Skills

  • Understanding of the needs and challenges faced by higher education today
  • Excited about tackling new problems and challenges and finding creative solutions to solve them
  • At home in a fast-paced, ever-changing environment and can quickly adapt and learn the skills needed to succeed
  • Passionate about helping users understand latest technology
  • Empathetic, genuine, and with a strong sense of integrity
  • Humble and always willing to jump in and lend a helping hand

Qualifications/Requirements

  • A bachelor’s degree or equivalent experience
  • 2+ years experience in Tier 1 support
  • Student Affairs/Higher Education or EdTech experience a plus
  • Experience with student organization engagement software a plus
  • Excellent written and verbal communication skills
  • Willingness and ability to travel (up to 25%)

Benefits

  • Flexible hours
  • Generous PTO policy
  • Health & 401(k) plans
  • Remote work opportunity
  • Distributed teams with in-person hubs around the world
  • Casual office environment
  • Fun team activities / company outings
  • Professional development opportunities

Application Submission Information:

If you think you are the right person for the job, please submit your resume and cover letter for consideration to jobs@campusgroups.com.