Email Troubleshooting and FAQ



Already have an IAPP profile? Log in using your email address and go to your Subscription Center. Use the dropdown menus to manage individual email subscription preferences.

Don’t have a profile? No problem. There are two options:

  1. Create a profile and go to the Subscription Center, where you can manage your email preferences using the dropdown menus.
  2. Contact your local Customer Support team to opt out of specific IAPP emails without having to login and edit your profile.


I suddenly stopped receiving email newsletters from IAPP. What happened and how can I fix it? How can I make IAPP an approved, safe sender in my email system?

If you suddenly stopped receiving the IAPP email newsletter, please check your junk or spam folder. If the email is ending up in your spam folder, the best way to make sure you receive emails from IAPP is to mark IAPP as an approved and safe sender in the email.


How do I mark IAPP as an approved and safe sender?

That depends on the email system you’re using. You can follow the steps below; they walk you through the process for a number of popular email systems, or you could contact the IT team at your company; they can make the necessary updates.


  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address.
  5. Example: You can either enter a specific email address or use * to whitelist the domain.
  6. Select Add to list.
  7. Ensure the safe mailing lists box has the address you entered, and select OK.


  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address in the primary email box.
  4. Select Save.

Mac Mail

  1. Open the email.
  2. Type the sender's email in the Add Entry field on the Allow List.
  3. Verify the sender's contact details.
  4. Click Save.


Do I need to whitelist your email address?

Generally, there is seldom a need to whitelist email senders because most email systems don’t look at individual email content, instead they use the sender’s reputation as a guide to determine whether to allow an email into inboxes. Senders’ reputations are managed by third party organizations that audit email activity. However, if your organization has specific security protocols in place, and you do need to whitelist IAPP email, please add this IP address to your corporate whitelist:


Some anti-spam systems use the email Return-Path field instead of the IP address for whitelisting. In those cases, the best approach is to whitelist *, as our sending program uses several mailbox subdomains. Other anti-spam systems whitelist based on the “from” address. In these situations, be sure to include specific IAPP email addresses to your whitelist.


Why do some IAPP URLs contain tracking code?

The URLs you see when you click on a link is code that Marketo, the IAPP’s third-party marketing program, uses to track activity. We use Marketo’s services to track clicks from our emails and on our web site in order to measure the effectiveness of our messages and the appeal of our content. This helps us ensure we are providing value to our members. Marketo is not authorized to use this information for any other purpose.


Have you retained my subscription preferences?

Yes, though we recently switched email providers, all subscription options have been retained, and all subscription changes moving forward will be reflected within our new program.