General Information

IAPP Canada Privacy Symposium 2020 Cancellation FAQs

Due to the COVID-19 pandemic, on April 6, the IAPP has decided to cancel the IAPP Canada Privacy Symposium 2020.

Am I getting a refund?
The IAPP will be in touch with attendees via email the week of April 12 to review all your credit options. For immediate questions, please contact us here.

Can webinars or virtual sessions be created in place of the conference?
While we are not able to virtualize the entire IAPP Canada Privacy Symposium 2020, we are working to create a library of virtual offerings to access during this work-from-home, social-distancing environment. We are busy recruiting experts from around the globe to record presentations of cutting-edge content you would expect from the IAPP Canada Privacy Symposium 2020. There will be more information available next week (April 12).

The Ian Kerr Memorial Lecture will be live streamed May 22. The IAPP will be in touch with details on how you can tune in.

I was going to earn continuing privacy education credits at the event. How else can I earn them?
You can view CPE opportunities here:

I was registered for training only. When and where can I train now?
You can transfer your training registration to any upcoming trainings, including live, live online or online delivered by the IAPP. Alternatively, you can schedule a training with one of our Official Training Partners, and we will help you with that transaction. Please contact us here for further information. You can also visit

Will the IAPP cover other costs incurred in booking travel to and accommodation for the conference?
The IAPP cannot accommodate financial losses due to this cancellation. We encourage you to contact your travel provider and hotel.

I was exhibiting at the event. Will I receive a refund?
Your exhibit fees have been refunded as a credit to your IAPP organization account. Your IAPP representative will be in touch to discuss ways, including some exciting new virtual offerings, to still reach the privacy community, as well as other options.

I was a sponsor for the event. Will I receive a refund?
Your sponsorship fees have been refunded as a credit to your IAPP organization account. Your IAPP representative will be in touch to discuss ways, including some exciting new virtual offerings, to still reach the privacy community, as well as other options.

Will any of the event content be incorporated into future events?
The IAPP’s primary focus is delivering a high-quality and timely programming. It is our hope that we will utilize this content in future conferences or events.

Do I need to cancel my hotel room?
Due to the cancellation of the event, all reservations within the Delta Hotel Toronto IAPP hotel room block have been canceled. If you wish to keep your travel plans, please re-book directly with the hotel. If you booked outside of the room block, you will need to cancel your reservation.

Is there any documentation I can give my boss to show that the event was officially canceled?

Please reach out to IAPP External Affairs Director Lindsay Hinkle at to receive documentation via email. As an alternative, feel free to use this FAQ webpage as documentation.

I still have questions? Who can I contact?

Please contact us here.

Registration processing: All registrations will be processed by Aventri. Because we are contracted with an external vendor, you will not be able to see your balance or payment amount when you log in to your MyIAPP portal.

A valid IAPP account is required to register for this event.  If you do not have an account click here to create one.

Assistance and accommodations: We’re happy to help. If you need any special accommodations (i.e. person who is blind/visually impaired or person who uses a wheelchair), please contact in advance to arrange assistance at the Symposium.

Dress code: We're an informal bunch. Wear whatever makes you comfortable, but you can't go wrong with business casual. However, you'll be doing a lot of walking during the Symposium, so you should plan to wear comfy shoes for most of the week. It would also be wise to dress in layers, as some of the session rooms are heavily air-conditioned.

Method of payment: You can make payment by check, wire transfer, Mastercard, Visa or American Express. Please email us for wire transfer information.

Registration policy: Registration fees represent the cost of a single pass per person. Sorry, no sharing passes.

Cancellation policy: Registration fees are not refundable but are transferable to a person in the same company, pending IAPP approval. No refunds if you cancel or don’t show up. Your completed registration form, online registration and email confirmation constitute a binding agreement between two parties.

Conduct at IAPP Events: The IAPP is dedicated to making our meetings and events safe places for all. We do not tolerate harassment of any kind. We insist that all participants at IAPP events — whether attendees, staff, speakers, exhibitors or supporters — demonstrate respect and courtesy to all. This includes refraining from inappropriate language, comments and behaviour, in person or by electronic communications (such as social media).

Anyone who has experienced improper behaviour in violation of this policy is encouraged to report it immediately to IAPP event staff. IAPP staff members are trained to elevate such issues immediately. Alternate methods of reporting issues include emailing IAPP President & CEO J. Trevor Hughes, at, or contacting a member of the IAPP Board of Directors.

The IAPP reserves the right to rescind registration or attendance at any IAPP event at any time for violations of this policy.

Tax deductibility: Training expenses, including your registration fee, travel, lodging and meals, may be tax deductible if they’re for maintaining or improving your professional skills. Consult your tax advisor. IAPP Federal Tax ID 23-3048008.

Photography/video: You should be aware that the IAPP will be taking photographs and video in public areas of the conference (session rooms, Exhibit Hall, etc.). We may use such media in marketing materials, educational products and publications. Your image and the sound of your voice may be recorded. If you are identified during the recording or identify yourself by name, that information may be included in our materials. Recordings may be edited, copied, exhibited, published or distributed. 

Badge Scanning at exhibitor booths: Exhibitors may wish to scan your badge so they can contact you with more information. The IAPP uses Expo Logic to provide badge scanning services to exhibitors who request it. By allowing an exhibitor to scan your badge you are consenting to have Expo Logic provide the exhibitor with your contact information, and thereafter you may be contacted by the exhibitor post-event.

Inviting a guest? Fantastic! We can’t register your guest online, but we welcome them to register on site. They’ll get to enjoy meals, receptions and entrance to the Exhibit Hall. Guests include a spouse/significant other, friend or adult child (18 or older) who is not in an industry-related occupation. Co-workers or associates in the industry don’t qualify.

Please note: The views and opinions expressed in program sessions are those of the speaker(s) and do not reflect necessarily the positions of the IAPP.