Amazon will change its cancellation policy in line with EU consumer regulations, according to the European Commission. EU and European Economic Area customers will be able to cancel their Amazon Prime subscription with two clicks, and the platform will feature a prominent "cancel" button. Previously, European customers had to navigate "through multiple pages containing distracting information and unclear button labels" to unsubscribe. Commissioner for Justice Didier Reynders welcomed the commitment, "Consumers must be able to exercise their rights without any pressure from platforms" and added, "'dark patterns' must be banned."
Amazon to change its cancellation policy in Europe
Related stories
Home sweet home or location, location, location: The best place for your company's privacy office
Transparency, good data and documentation: How HR can navigate the EU AI Act
Mind matters: Shaping the future of privacy in the age of neurotechnology
A view from DC: The FTC's next priorities
Notes from the IAPP Canada: CPS25 highlights privacy, AI, cybersecurity evolution