Terms and conditions of sale

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to make a purchase. By placing an order, you represent that you meet these requirements.

2. Products and Services

This policy applies to all physical and digital products sold on the Site, including without limitation the following (product descriptions are available on the Site):

• Books and physical materials
• Digital content (eBooks, certification exams, recorded web conferences, self-paced training, downloadable materials)
• Live and online training programs
• Conference and event tickets
• Annual individual memberships 

3. Pricing and Payment

• All prices are listed in United States Dollars unless otherwise stated.
• Applicable taxes, shipping, and handling fees will be added at checkout.
• Payment must be made in full at the time of purchase via approved payment methods.
• We reserve the right to correct pricing errors and cancel affected orders.

4. Order Confirmation and Acceptance

• After placing an order, you will receive an order confirmation email.
• Acceptance of your order occurs when we process payment and confirm fulfillment.
• We reserve the right to refuse or cancel orders for any reason, including suspected fraud or pricing errors.

5. Shipping and Delivery (physical products)

• Shipping times are estimates and not guaranteed.
• Risk of loss transfers to you upon delivery.
• You are responsible for providing accurate order and delivery information.

6. Digital Products (e.g. self-paced trainings, recorded web conferences, certification exams, practice exams, membership)

• Digital products are delivered electronically via download or access link.
• For certification exam purchases, you must schedule your exam through PearsonVUE and take the exam within one (1) year of purchase.
• If the exam has not been scheduled and has not expired, purchaser may exchange certification exam designations, provided that the original scheduling expiration date shall apply and provided any balance due (to the extent the exam designations differ in price) has been paid in full.
• You are granted a limited, non-transferable, non-exclusive license to any digital products you purchase for personal use only.

7. Live Training Programs (In-Person and/or Online) and Live Online Web Conferences

7.1 Attendance and Access

• Space is limited for in-person and live online events and space will be reserved for you upon your purchase.
• For online trainings, access details will be provided via your MyIAPP account.

7.2 Changes and Cancellations

We reserve the right to:

• Reschedule or cancel events in our sole discretion 
• Substitute instructors or modify content

If we cancel or reschedule an event for any reason, you will be offered:

• A credit for the original purchase amount, redeemable for a period of two (2) years, or
• Transfer to a future event.

8. Conference and Event Tickets

• Space is limited for conferences and events and space will be reserved for you upon ticket purchase.
• Tickets are non-transferable unless otherwise approved by IAPP in writing.
• Entry may be denied for failure to comply with event rules.
• We reserve the right to modify event schedules, speakers, or venues.

9. Memberships and Subscriptions

9.1 Term and Renewal

• Memberships are billed annually.

9.2 Benefits

• Membership benefits are subject to change for subsequent membership terms at our discretion.

10. Cancellation/Return/Refund Policy

Unless otherwise stated, orders shall only be cancelable/returnable/refundable as follows:

• Physical products: Orders may be canceled by contacting IAPP within 14 calendar days of product delivery. You must return the canceled products within 14 calendar days of the cancellation notice. A refund for the original purchase cost (excluding without limitation delivery charges, foreign transaction or currency exchange fees) to the original payment method shall be issued for orders that are cancelled and returned within said periods.
• Digital products: Provided digital products have not been used, accessed or redeemed, orders for such products may be canceled by contacting IAPP within 14 calendar days of purchase. A full refund to the original payment method shall be issued for orders that are so cancelled. Transfers of unscheduled exams may be allowed at our discretion.
• Events, Conferences, Live Trainings (In Person or Online); Live Online Web Conference:
  • If you contact IAPP at least 14 calendar days prior to the start of the event, conference or training, we will issue you a credit for the original purchase amount, which will be redeemable on the Site for a period of 2 years from issuance.
  • Transfers may be allowed at our discretion.
• Memberships: Provided membership benefits have not been utilized or accessed, orders may be canceled by contacting IAPP within 14 calendar days of purchase. A full refund to the original payment method shall be issued for orders that are so cancelled.

11. Intellectual Property

All content and materials provided by IAPP in connection with a purchase, and all intellectual property rights therein, are owned by or licensed to IAPP. You shall not record, copy, reproduce, distribute or share such content and materials.

12. Code of Conduct (Events and Trainings)

Participants are expected to behave professionally and respectfully. We reserve the right to remove participants without refund or credit for:

• Disruptive behavior
• Harassment or misconduct

13. Privacy

Your personal information will be handled in accordance with our Privacy Notice.

14. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the relevant product or service.

15. Disclaimer

All products and services are provided “as is” without warranties of any kind, unless required by law. We do not guarantee specific outcomes from trainings or memberships or continuous availability of the Site.

16. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, pandemics, or technical outages.

17. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles.

18. Changes to These Terms

We may update these Terms at any time. Updated Terms will be posted on the Site with a revised effective date and shall apply to purchases made after that effective date.

19. Contact Information

For questions about these Terms, please contact contact IAPP.