Behind Our Screens: Operationalising Privacy and Personalisation at Scale

Every click, swipe, and choice is shaped by processes users rarely see. Whether managing finances or shopping online, privacy practitioners work behind the scenes to balance evolving business needs, user expectations, and increasing regulatory and stakeholder scrutiny.

Our panel of senior privacy leaders will examine what it takes to operationalise privacy at scale: building privacy-ready personalised products and services, aligning engineering with governance and transparency, managing complex third-party ecosystems, and turning accountability into something measurable and defensible. They will explore how similar pressures play out differently across fintech, banking and e-commerce, and how those differences shape execution as technology and regulation evolve. Rather than theory, the discussion focuses on operational choices, trade-offs and strategies to scale compliance in live, fast-moving, data-driven environments.

Attendees will leave with actionable insights to embed resilient, adaptable privacy and digital practices and demonstrate their value to the stakeholders who matter most, regardless of sector.

What you will learn:

• Understand ways to operationalise privacy principles and leverage artificial intelligence to support compliance at scale in live and fast paced environments.
• Gain insights for balancing complex stakeholder expectations from regulators, executives, partners, customers and users, and communicating effectively with each group.
• Explore how similar privacy pressures require different operational approaches across sectors, geographies, business structures and risk profiles, and how to adapt these practices to your own context.