Telecommunications company Optus has implemented a live-transcription service that records customer phone calls, and the company may expand the feature further, ZDNet reports. Optus Vice President of IT Seow Yoke Kong said the feature helps call center officers take notes and saves approximately five minutes. “The impetus of it is really about how do we make voice sexy,” Seow said, adding the company is interested in implementing the service in calls between a customer and another individual. Addressing privacy concerns, Seow said, “There are significant challenges that we have to overcome before we can make this happen.” Meanwhile, a Victoria Police initiative to use drones to monitor areas, including public beaches, is drawing criticism, The Mandarin reports.
If you want to comment on this post, you need to login.