Researchers at the University of Guelph found electronic repair providers “lack effective privacy protocols” and “often snoop on customers' data,” The Register reports. The researchers’ study consisted of surveying 18 repair services across North America. For the study, technicians from the surveyed companies were asked to replace a laptop battery, and all but one of the companies asked for login credentials, for a service that typically should not require such access. However, none of the repair services informed customers of their privacy notices to conduct the repair.
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