SVP of Privacy, Regional Privacy Officer and Corporate Council – America’s, Teleperformance Group, Anywhere in the US – Work From Home

Responsibilities will include:

  • Provide consultation and support to business units and functions regarding privacy concepts, legal and regulatory requirements, company standards, information classification, best practices and controls
  • Assist the Global Privacy Office in meeting GDPR compliance by assessing readiness and recommending and overseeing remediation for group companies based in Europe
  • Promote awareness of privacy and data protection policies and practices and provide training to a variety of audiences regarding privacy compliance and required controls 
  • Conduct or support ongoing compliance monitoring activities in coordination with other compliance assessment functions
  • Lead and/or participate on cross-functional teams
  • Support and/or lead incident response teams for incidents involving the personal data of individuals
  • Manage or assist with requests or complaints from data subjects and conduct associated investigations if necessary.
  • Recommend, develop, define, and maintain regional and global privacy and information management policies, procedures, and guidelines as necessary to address legal, regulatory, and contractual obligations. 
  • Update and modify privacy policies, guidelines, practices, and processes in response to evolving legislation, regulation, industry practices, risk exposures, and technology. 
  • Provide ongoing management, content development, and oversight of the privacy-training program.  Facilitate and promote activities to foster employee awareness about compliance and privacy across the organization. 
  • Drive compliance with privacy practices and communicate privacy practices on a global scale. 
  • Develop and lead the corporate Privacy Impact Assessment process. 
  • Chair the Technology and Privacy Committee. 
  • Develop privacy compliance metrics granting business leadership and stakeholders’ visibility into the current state of privacy compliance. 
  • Manage compliance with privacy legislation and regulations.
  • Work with various departments to identify, evaluate, and mitigate risks in current practices while developing processes, policies, and procedures to address those risks. 
  • Mange privacy complaints and requests for access to personal information internally and externally. 
  • Serve as the point of contact for personal information transfer requests while documenting such requests and overseeing the approval of cross-border information transfers. 
  • Provide ongoing management, content development, and oversight of the compliance and privacy-training program for the designated region.
  • Report developments in local privacy laws and regulations, and report those changes to the Deputy Chief Compliance Officer and Chief Privacy Officer.
  • Work with regional and local Legal, Security, IT, Operations, HR, and Procurement departments to review and revise Risk Assessments and Security Assessments. 
  • Work with regional and local Legal, Security, IT, Operations, HR, and Procurement departments to communicate privacy policies and practices in their region. 
  • Work with regional and local Legal, Security, IT, Operations, HR, and Procurement departments to evaluate whether processes, proposals, hardware, software, and technology should undergo a Privacy Threshold Analysis.
  • Prepare Privacy Impact Assessments and or DPIA’s. 
  • Serve as the point of contact for regional breach and incident management.
  • Serve as the privacy point of contact for external privacy inquiries. 
  • Assist in presentations to the Technology and Privacy Committee. 

Division

Global Compliance, Privacy and Security

Location

United States of America – Can work remote/from home

Qualifications/Expectations:

  • Experience in data protection and privacy at an executive level
  • In-depth knowledge of European Union Data Protection laws, APEC Cross Boarder Data Transfer requirements, Privacy Shield and BCR implementations 
  • Ideally has a recognized certification in privacy and data protection  (CIPP, CIPM or CIPT), recognized certification in information security (CISSP, CISM) a plus
  • Proficiency in written and spoken business English a must, additional language skills a plus.
  • Experience working in a multi-national corporation or experience working on projects involving stakeholders from multiple jurisdictions
  • Excellent leadership and communication skills
  • Ability to operate efficiently across different countries and cultures
  • Desire to work as part of a global team in a fast paced environment

Education:

  • Undergraduate degree and J.D. required, MBA preferred

Application Submission Information:

Please send your cover letter and CV to Alan Winters alan.winters@teleperformance.com