Privacy Program Assistant Manager/ Manager, Teleperformance, Philippines- multiple office locations in the Philippines or work from home within the Philippines

Position Summary

This position will require excellent project management skills, the ability to collaborate across multiple functions, and the initiative to work alongside our global teams to help improve and sustain our privacy compliance program. The Privacy Program Assistant Manager/Manager’s responsibilities will focus on global privacy matters and will provide functional and technical expertise to the Chief and the Regional Privacy Officers, and other business and functional leaders. The Privacy Program Assistant Manager/ Manager maintains knowledge of security and privacy standards, regulatory standards and legislation that are applicable to the security and data privacy aspects of our business.  He or she recommends appropriate changes to existing policies, procedures and controls as required due to changes in regulatory, security and privacy standards, and legislation. 

About the Company         

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates more than 390 contact centers in over 75 countries and conducts programs in more than 265 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company. Our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Primary Duties, Responsibilities and Requirements

As part of a comprehensive and growing Privacy Program, the Privacy Program Assistant Manager/Manager will be called on to create, refine, communicate, and implement privacy policies, standards, and procedures, representing the Privacy Program throughout the organization.

Responsibilities

  • Support the business in updating and maintaining an accurate data inventory and record of all personal data processing activities
  • Review and assess privacy risks via project-based Privacy Reviews or Privacy Impact Assessments
  • Support Data Subject Rights response process
  • Support Privacy Incident Response, including privacy incident reporting, recommendations for resolution, mitigation and, in collaboration with SVP Privacy and Regional Privacy Officer, execution of any required notices to individuals and government official
  • Support Merger and Acquisition integration, including Privacy Policy adoption, Inter Company Agreement adoption, Binding Corporate Rules adoption, Cookie Guidance adoption, CNIL reporting and related project management
  • Maintain regulator-ready toolkits for response to regulator inquiries
  • Manage and administer Country and Functional Privacy Leads networks, including assisting with communications, materials, and training
  • Monitor and manage Privacy mailboxes
  • Support review and updating of existing Privacy Policies and Notices
  • Develop and provide training and education to clients related to the privacy program
  • Build and maintain effective working relationships with internal and external stakeholder groups
  • Assist with tools evaluation and implementation
  • Help serve as department webmaster and communications manager

Additional Responsibilities

  • Project management for data retention
  • Project management for specific country data privacy compliance programs, including the development of privacy manuals, working on notices and consents, records of processing filings and updates, annual incident report, vendor contracts, due diligence and oversight
  • Other duties as required

Candidate should possess the following skills and attributes

  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Ability to consolidate information from various sources, including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Sets effective work goals, establishes priorities, and plans well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Ability to work in a fast-paced environment, leveraging key skillsets such as problem solving, initiative and action orientation
  • Self-motivated to deliver work product that contributes to a team work product

Basic Qualifications

  • 3+ years’ work experience in privacy, in-house or regulatory agency strongly preferred
  • Understanding of Global Privacy Laws & General Data Protection Regulations
  • Excellent written and verbal communication skills, including ability to communicate clearly and concisely with a variety of internal audiences
  • Advanced knowledge of privacy risk management methodologies, including privacy risk or privacy impact assessments, product counseling, or other privacy risk and compliance approaches
  • Current IAPP certification or willingness to certify within 6 months of hire
  • Understanding of privacy laws, regulations, self-regulatory regimes, and industry best practices

Preferred Qualifications

  • Minimum of 3 years in a similar job role
  • In-depth regulatory, privacy and security experience including:
    • GDPR
    • Specific country Data Privacy laws and regulations including the Philippines Data Privacy Act and implementing regulations.

Application Submission Information:

Please send an Email with your submission to:

Mark.Jaffe@teleperformance.com