Customer Success Training & Support Specialist, Nymity, Toronto, Ontario (Canada)

Duties entail:

  • Provide effective, group or individual training and support (in-person or in a virtual setting) on each of Nymity’s software solutions, with a particular focus on Nymity AttestorTM—Nymity’s solution for demonstrating Accountability and Compliance—and SmartPIATM
  • Participate in the ongoing development and maintenance of Customer Success training and support materials
  • Collect customer feedback and communicate that feedback to relevant internal stakeholders such as solutions, product development, and research
  • Provide informative, detailed input relating to product and service development so as to help Nymity further enhance its software solutions
  • Maintain a deep understanding of Nymity frameworks, methodologies, and solutions

Required Experience:

  • At least one year of privacy-related work experience, such as in a privacy office.  Compliance/audit experience would be an asset. 
  • Demonstrated knowledge of international privacy concepts and law. CIPP (or comparable other professional certification) would be an asset.
  • Comfortable and experienced in leading one-on-one and group training sessions
  • Demonstrated problem-solving ability
  • Comfortable with using software programs and learning new software programs
  • Ability to work independently as well as in a team setting
  • Verbal and written proficiency in English language (additional languages preferred)
  • Ability to work in a fast-paced learning environment, while managing competing demands
  • Proficiency in all Microsoft applications: Word, Excel, PowerPoint, SharePoint

Application Submission Information:
Interested candidates may send their cover letter and resume, summarizing how their skills and experience align with the job description and skill requirements, to Due to the high volume of applications, only those candidates considered for interview will be contacted.