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The Cardiff City Council has signed an undertaking with the Information Commissioner’s Office (ICO) after a review of the council’s practices found that it was not properly complying with Subject Access Requests (SARs), reports The council committed to clearly defining and managing SAR procedures and training staff in them, as well as putting in place “appropriate checks and supervision” to ensure third-party data is handled according to the Data Protection Act. The ICO review stemmed from a complaint stating that after submitting a SAR, the complainant had not received a reply within the 40-day statutory timeframe.
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