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The Privacy Advisor | UK—Customer Data Records Exposed After Shoe Retailer Data Breach Related reading: A view from Brussels: EDPS sends signal on data transfers 

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Shoe retailer Office has signed an undertaking with the Information Commissioner's Office after the personal data of more than one million customers was left exposed following a hacking incident.

The hacker managed to gain the potential to access customers' contact details and website passwords via an unencrypted database that was due to be decommissioned. The hacker also bypassed other technical measures the company had put in place, and the incident went undetected.

The investigation focused on the retention of older personal data and the lack of security to protect such data. The incident also highlighted the risks associated with customers using the same password for all of their online accounts. The company has committed to address the issues of data protection and has already decommissioned the servers in question and implemented a new hosting infrastructure.

The signed undertaking is available here.

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