The Verge reports on the emotional trauma associated with being a content moderator for Facebook. Interviewing a dozen current and former employees of professional services company Cognizant, a vendor contracted to outsource content moderation in the U.S., the article depicts the challenges tied to being a “process executive” and raises concern over the long-term toll on moderators' mental health. With those interviewed describing secondary traumatic stress and post-traumatic stress disorder, the report notes that due to nondisclosure agreements, many will struggle to overcome their experience as a moderator. Editor's Note: The IAPP will host a content moderation event ahead of the Global Privacy Summit 2019.
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