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Asia-Pacific Dashboard Digest | Tax office is opting for voice biometrics over passwords Related reading: FTC weighing lawsuit against TikTok for alleged lax data privacy practices

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The Australian Taxation Office is now utilizing voice biometrics for customer verification. ZDNet reports that more than 1.5 million Australians have submitted a “voiceprint,” which allows for voice authentication based on patterns, rhythm, and sound of an individual’s voice. The ATO claims that voice biometrics are more secure than passwords, PINs, and other forms of customer verification, while also saving significant amounts of time, as ATO employees spend approximately 75,000 hours per year verifying customers’ identities. However, the Law Council of Australia has argued that storing such large amounts of biometric data is risky and leaves consumers increasingly vulnerable to identity theft, as Australia remains without a data breach notification law.
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