Following a pilot program last summer, Royal Bank (RBC) is rolling out “voice biometrics” technology, The Canadian Press reports. The service, which will require customers to opt in, will allow the bank to identify customers by the sound of their voice rather than by answering security questions or entering a password. RBC says it’s the first company to implement such a technology, which uses more than 100 characteristics to identify the customer, such as pitch and accent, the report states. Manulife employed a similar technology earlier this year. “It’s easy to pick up a piece of mail and look at someone’s confidential information, but you can’t steal a voice,” said a Manulife executive.
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