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Europe Data Protection Digest | HMRC ordered to delete 5M biometric voice recordings Related reading: Notes from the IAPP Europe Managing Director, 22 May 2020


The U.K. Information Commissioner’s Office has ordered Her Majesty’s Revenue and Customs to delete the biometric voice recordings of 5 million citizens, ZDNet reports. HMRC gathered the recordings for its voice security system, which was created to make it easier for callers to clear security processes to discuss their accounts. The ICO found HMRC did not give proper information to customers about how their information was to be used. HMRC wrote a letter to the ICO, in which it said it would only hold onto voice recordings of subjects who gave explicit consent, while adding it will delete all the illicit recordings by 5 June, the deadline set by the agency.
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