Former Talkspace employees claim the therapy-by-text company doesn’t adequately respect user privacy, instead treating client transcripts as a "data resource to be mined," The New York Times reports. The company's privacy policy says users can’t delete their transcripts because they are considered medical records and that data may be used “in research and trend analysis.” Meanwhile, life-insurance companies are more widely using customers’ private medical records to assess an applicants’ health-risk score.
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