The Federal Communications Commission (FCC) has fined Sprint a record $7.5 million for failing to honor consumer requests not to receive telemarketing calls, PBS reports. Customers continued receiving telemarketing calls after opting out through a Sprint Do-Not-Call registry. Sprint said the issues stemmed from “technical and inadvertent human errors.” FCC Acting Enforcement Bureau Chief Travis LeBlanc said, “We expect companies to respect the privacy of consumers who have opted out of marketing calls,” adding, “When a consumer tells a company to stop calling or texting with promotional pitches, that request must be honored.” As part of the FCC action, Sprint will also have to set up a two-year compliance program to protect user privacy and report to regulators.
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