Facebook is no stranger to pushback following policy changes, partly because of its corporate ethos of a "learning culture." During today's IAPP Europe Data Protection Congress in Brussels, Facebook head of public policy in the EU Lord Richard Allan expounded on that culture and the "remaining challenge [of] how to educate consumers and regulators both on what those changes are." And though Facebook has "tried a whole bunch of things to help people understand what we were doing," Allan said "we still seem to find ourselves in this repeated cycle where, as we update the product and service, we cause unhappiness." In this exclusive for The Privacy Advisor, Angelique Carson, CIPP/US, reports on Allan's keynote and how he hopes more will join the discussion to help find a solution to this difficult problem.
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