Banking Ombudsman Deborah Battell has released information indicating “people have a low level of knowledge when it comes to privacy and their bank accounts,” New Zealand Herald reports. While some cases indicated failings in bank procedures, Battell said “others indicate people generally have a low level of knowledge about what privacy means in a banking context." The most common confusion, she said, relates to the difference in privacy versus confidentiality. “It's really around what privacy means,” she said. The report also indicates the top bank privacy complaints, including “giving information to someone complainant believed was not entitled to it.”
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