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Bloomberg reports Amazon employs workers to monitor the use of Alexa to improve the voice assistant's responses and train the product's speech-recognition systems. Prohibiting the use of voice recordings for development purposes is possible in Alexa's privacy settings. “We have strict technical and operational safeguards, and have a zero tolerance policy for the abuse of our system. Employees do not have direct access to information that can identify the person or account as part of this workflow. All information is treated with high confidentiality and we use multi-factor authentication to restrict access, service encryption and audits of our control environment to protect it,” an Amazon spokesman said in a statement. Editor's Note: The IAPP will host a content moderation workshop May 1 at the Global Privacy Summit in Washington.
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