Air Canada’s app is found to have used an analytics service designed to capture the ways users interact with their phones while they use the product, Global News reports. The “session replay” service records a user’s phone screen in order to capture booked flights, changed passwords and credit card information. TechCrunch reports Air Canada is not the only company to use “session replays,” as Hollister, Expedia and Hotels.com also use the service. “Air Canada uses customer provided information to ensure we can support their travel needs and to ensure we can resolve any issues that may affect their trips,” an Air Canada spokesperson said. “This includes user information entered in, and collected on, the Air Canada mobile app. However, Air Canada does not — and cannot — capture phone screens outside of the Air Canada app.”
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