Following the identity hacking of a Wired reporter, Amazon and Apple have altered security authentication protocols. The assailants allegedly accessed the reporter’s Amazon account by calling the company and using his name, e-mail address and mailing address and then used the last four digits of the user’s credit card to access his Apple account, Wired reports. In response, the companies are not allowing customers to call in and change account settings. An Apple representative said, “When we resume over-the-phone password resets, customers will be required to provide even stronger identity verification to reset their password.”
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