On Friday, Dutch telecommunications provider KPN denied it violated the terms and conditions of its contracts when it used deep packet inspections (DPI) to view the Internet activity of its customers, reports The Wall Street Journal. The company "came under fire" on Thursday after it revealed it uses DPI to find out if customers use instant messaging applications. A spokesman for a civil rights organization said it is "theoretically possible" to read the mail's content when using DPI. KPN said an internal investigation "found no wrongdoing," but the company would cooperate with an external investigation. (Registration may be required to access this story.)
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