Certification_Ad_300x250final-01
Webcon Ad_300x250_Radar_FINAL
iapp-privacycore

By Jay Cline, CIPP

When Eli Lilly won the HP-IAPP Privacy Innovation Award at last month's IAPP Privacy Academy, it was no surprise to Judy Beach. As Chief Privacy Officer (CPO) of Quintiles Transnational Corp. -- a provider of clinical-trial services to pharmaceutical, biotechnology and medical-device companies -- Beach has been a longtime admirer of Lilly's privacy accomplishments.

Eli Lilly won the award in the Large Organization category for its global privacy program, which includes procedures for customer, consumer and employee information as well as an array of cutting-edge compliance tools for internal audit, vendor compliance and privacy training.

 "We use Lilly's global privacy program as our gold standard," Beach told INSIDE 1to1: Privacy.

Beach's own privacy program is a case study in how a strong vendor-assurance program in a company such as Lilly can have lasting ripple effects throughout an entire industry. When it comes to privacy and pharmaceuticals, there is perhaps no more critical business process than clinical trials. In a typical trial, a pharma company will test a new drug on scores of willing patients in many different countries to determine the safety and efficacy of the drug. A trial is an enormous undertaking that involves sensitive health information, cross-border data flows, regulators and many third parties. That's where Quintiles enters the picture.

Founded in 1982 by Dennis Gillings, its current CEO, the Durham, North Carolina-based company employs more than 19,000 in 50 countries. The multinational's annual net revenues of more than $2 billion make it the largest contract-research organization in the world. Indeed, Quintiles and its subsidiaries have helped develop or commercialize the 30 best-selling drugs in the world. According to its annual report, a typical year will see the company recruiting 94,000 patients for studies at 21,500 investigator sites.  

"The foundation of our service is health information necessary for improving healthcare worldwide," Beach said. "Given the nature of our work, the protection of patients, including their sensitive medical information, is critical for our company and our customers."
 
In 1999, Beach, the vice president and senior associate general counsel for regulatory and government affairs, became the first CPO at Quintiles. Following Eli Lilly's inadvertent exposure of patient email addresses in 2001, it significantly strengthened its privacy program. In order to meet this important customer's escalating vendor requirements, she determined to deploy something similar at Quintiles, and the importance of her own position as CPO grew in the process.

One of Beach's first tasks was to strengthen the company's existing Council on Data Protection, which oversees compliance with the company's privacy and security policies. With the CEO's direct backing, the council meets monthly and has grown to include 50 people, including a privacy official or officer from each business unit. Quintiles showcases the council on the corporate governance section of its public Web site.

"The council provides an ideal framework for the protection of medical data," Beach said, "and these data are necessary for the development of new medicines worldwide."

Beach also has rolled out detailed privacy training for all employees and participates in the council's Privacy Incident Response Team. With encouragement from clients and external privacy experts, Quintiles certified to the U.S.-EU Safe Harbor in 2005 under Beach's direction. As part of this process, Quintiles has subjected its own vendors to a robust data-protection assurance process, further extending the pharmaceutical chain of trust.

Most remarkably, Beach has championed the formation of the Carolina Privacy Officials Network (CPON), which meets at Quintiles every other month. The group grew out of a dinner in early 2006 including Beach and two other Durham-based privacy officers. While discussing North Carolina's recently passed security-breach notification act, they discovered that despite their different industries, they had many objectives in common.

"CPON is an informal group of North Carolina privacy officials with companies from a broad spectrum of industries," Beach said. "We discuss North Carolina, national and international privacy issues of concern to our industries. We're benchmarking and working on developing industry standards and best practices."

Vendor-assurance programs can sometimes seem like bureaucratic red tape that provide little value to the business. But in the pharmaceutical industry, where patient participation depends on trust in the process, a rising tide is lifting all boats.

Cline is President of Minnesota Privacy Consultants and can be reached at cline@minnesotaprivacy.com.

Comments

If you want to comment on this post, you need to login.

Related

Board of Directors

See the esteemed group of leaders shaping the future of the IAPP.

Contact Us

Need someone to talk to? We’re here for you.

IAPP Staff

Looking for someone specific? Visit the staff directory.

Learn more about the IAPP»

Daily Dashboard

The day’s top stories from around the world

Privacy Perspectives

Where the real conversations in privacy happen

The Privacy Advisor

Original reporting and feature articles on the latest privacy developments

Privacy Tracker

Alerts and legal analysis of legislative trends

Privacy Tech

Exploring the technology of privacy

Canada Dashboard Digest

A roundup of the top Canadian privacy news

Europe Data Protection Digest

A roundup of the top European data protection news

Asia-Pacific Dashboard Digest

A roundup of the top privacy news from the Asia-Pacific region

Latin America Dashboard Digest

A roundup of the top privacy news from Latin America

IAPP Westin Research Center

Original works. Groundbreaking research. Emerging scholars.

Get more News »

IAPP Communities

Meet locally with other privacy pros, dive deep into a specialized topic or simply share a common interest, IAPP Communities are for you.

IAPP Job Board

Looking for a new challenge, or need to hire your next privacy pro? The IAPP Job Board is the answer.

Join the Privacy List

Have ideas? Need advice? Subscribe to the Privacy List. It’s crowdsourcing, with an exceptional crowd.

We Need You! Call for Volunteers Opens Soon!

Advisory Board Leaders call opens Oct. 3; KnowledgeNet Chapter Chairs call opens Oct. 6. Don't miss out on your chance to lead!

Find more ways to Connect »

Find a Privacy Training Class

Two-day privacy training classes are held around the world. See the complete schedule now.

NEW! Raise Staff Awareness

Equip all your data-handling staff to reduce privacy risk, with Privacy Core™ e-learning essentials.

Online Privacy Training

Build your knowledge. The privacy know-how you need is just a click away.

The Training Post—Can’t-Miss Training Updates

Subscribe now to get the latest alerts on training opportunities around the world.

Upcoming Web Conferences

See our list of upcoming web conferences. Just log on, listen in and learn!

Train Your Team

Get your team up to speed on privacy by bringing IAPP training to your organization.

Learn more »

CIPP Certification

The global standard for the go-to person for privacy laws, regulations and frameworks

CIPM Certification

The first and only privacy certification for professionals who manage day-to-day operations

CIPT Certification

The industry benchmark for IT professionals worldwide to validate their knowledge of privacy requirements

NEW! FIP Designation

Recognizing the advanced knowledge and issue-spotting skills a privacy pro must attain in today’s complex world of data privacy.

Certify Your Staff

Find out how you can bring the world’s only globally recognized privacy certification to a group in your organization.

Learn more about IAPP certification »

IAPP-OneTrust PIA Platform

Simplify privacy impact assessments with this cloud-based customizable platform - free to IAPP members!

Privacy Vendor List

Find a privacy vendor to meet your needs with our filterable list of global service providers.

NEW! Raise Staff Awareness

Equip all your data-handling staff to reduce privacy risk, with Privacy Core™ e-learning essentials.

IAPP Communities

Meet locally with other privacy pros, dive deep into a specialized topic or simply share a common interest, IAPP Communities are for you.

More Resources »

Time to Get to Work at the Congress

Thought leadership, a thriving community and unrivaled education...the Congress prepares you for the challenges ahead. Register today.

GDPR Comprehensive London

Our third and final GDPR Comprehensive 2016 was a great success. London delegates spent two full days with world-recognized experts taking a guided tour of the GDPR.

Call for Speakers at Summit 2017

Are you an engaging speaker with privacy expertise to share? We want you! Submit a proposal today! The Call for Speakers closes Oct. 2, 2016.

GDPR's Top Impacts - Webcon Delivered in French

Rejoignez des experts pour en savoir plus : Les 10 conséquences pratiques les plus importantes du RGPD. S’inscrire maintenant.

Intensive Education at the Practical Privacy Series

The Series is returning to DC, this year spotlighting Data Breach, FTC and Consumer Privacy, GDPR and Government privacy issues. It’s the education you need now!

Sponsor an Event

Increase visibility for your organization—check out sponsorship opportunities today.

More Conferences »

Become a Member

Start taking advantage of the many IAPP member benefits today

Corporate Members

See our list of high-profile corporate members—and find out why you should become one, too

Renew Your Membership

Don’t miss out for a minute—continue accessing your benefits

Join the IAPP»