Jacqueline leads the global privacy function for Air New Zealand and is based in Auckland. She has advised on privacy and data protection matters and implemented global privacy programmes for over fifteen years. Previous roles have included Head of Information Governance, GE Capital (covering the EMEA region) and independent privacy advisor for BP Ltd and Standard Chartered Bank, all based in in London. When she returned to New Zealand in 2014 she provided independent consulting services covering biometric and immigration related privacy matters and conducted high risk privacy impact assessments for government agencies.
With a background in management and systems implementation consulting for a global consultancy, Jacqueline has moved comfortably from systems implementation into identifying and addressing the impacts of privacy within digital environments. She has an understanding of the technical, legal and social complexities that arise when keeping stakeholders focused on the customer - the person at the core of the personal information being handled. She works closely with senior leaders to ensure the value of privacy is realized when emerging initiatives are being considered. Her role at Air New Zealand allows her to focus on a customer-centric view of personal information and takes advantage of her knowledge and experience of the complexities of running a global privacy programme. She serves on several Advisory Committees for iappANZ, in addition to her Board Director role, including iappANZ NZ Events Advisory Committee and the iappANZ Certification Advisory Committee. She has been a global member of IAPP since 2010.